Refund Policy

VarenyaZ provides custom, service-based work that requires reserved team capacity, strategy, discovery, planning, design, engineering, review, management, and third-party coordination. For that reason, payments are generally non-refundable once work, reservation, discovery, or delivery activity has begun.

This policy is designed to be transparent and company-protective while still allowing VarenyaZ to make reasonable case-by-case decisions. It does not limit any non-waivable rights under applicable law.

Unless a signed agreement states otherwise, the following amounts are generally non-refundable because they compensate VarenyaZ for reserved capacity, work performed, planning, opportunity cost, or third-party commitments.

If a client cancels, pauses, delays, or materially changes a project, the client remains responsible for work performed, time reserved, third-party commitments, approved expenses, and non-refundable amounts through the cancellation or pause date.

A pause may require revised timelines, resource availability, restart fees, repricing, or a new statement of work. VarenyaZ is not required to hold the same delivery slot, team, rate, or timeline after a client-caused pause.

If a client believes a deliverable does not match the agreed scope, the client must notify VarenyaZ promptly with specific reasons, relevant evidence, and the requested remedy. General dissatisfaction, changed preferences, new stakeholder opinions, or business pivots do not automatically create a refund right.

Where VarenyaZ agrees that a material scope issue exists, VarenyaZ may choose the commercially reasonable remedy, such as revision, correction, replacement, credit, partial refund, or another solution. The remedy is at VarenyaZ discretion unless a signed agreement or applicable law requires otherwise.

For digital deliverables, consulting, code, design files, audits, documentation, strategy work, AI workflows, automations, content, and other intangible services, value is created during the work process, not only at final handoff.

Once access, drafts, files, recommendations, source material, code, credentials, architecture, strategy, or other work product has been shared, refund eligibility is limited because the client has received usable value.

Recurring services, retainers, maintenance, monitoring, support, and advisory services are billed for availability, reserved time, ongoing responsibility, and operational readiness. Unused time does not automatically roll over or create a refund unless agreed in writing.

Cancellation of recurring services applies prospectively after the applicable notice period. Amounts already billed or due for the active billing period are generally non-refundable.

Clients should contact VarenyaZ before initiating a chargeback or payment reversal so the issue can be reviewed in good faith. A chargeback does not cancel payment obligations for work performed, reserved capacity, expenses, or contractually due amounts.

VarenyaZ may suspend work, withhold deliverables, revoke access, or pursue collection if a payment is reversed, disputed, delayed, or unpaid without a valid legal basis.

VarenyaZ may, in its sole discretion, offer a refund, partial refund, service credit, additional revision, replacement work, or other remedy. Offering a remedy in one case does not require the same remedy in another case.

Nothing in this policy limits rights that cannot be waived under applicable consumer, payment, or service laws. If a mandatory law conflicts with this policy, the mandatory law controls only to the extent required.

Refund or remedy requests must be sent to business@varenyaz.com with the invoice number, project name, reason for the request, relevant evidence, and the specific outcome requested.

VarenyaZ may request additional information and may review project records, communications, delivery evidence, time logs, third-party costs, approvals, and scope documents before making a decision.