Varenyaz Policy
Our Refund Policy
A fair, transparent, and straightforward approach to our partnership, grounded in the realities of custom, service-based work.
Last Updated: July 1, 2025
Key Policy Terms
These principles ensure clarity and fairness for both parties throughout our engagement.
Our Core Philosophy
We are committed to your success. Because our work involves allocating significant dedicated time and resources, our policy is built on compensating for work already performed. Your investment directly fuels the creation of your custom solution.
Deposits & Upfront Payments
All project deposits and upfront payments are non-refundable. This initial investment secures your place in our project queue and allows us to dedicate resources to the discovery, strategy, and planning phases of your project.
Milestone & Retainer Payments
Payments made upon reaching project milestones or for monthly retainers are non-refundable. Each payment corresponds to a block of work that has been completed and delivered, or to hours and resources that have been reserved for you.
Project Cancellation
If you decide to cancel a project, you are responsible for payment for all work completed up to the cancellation date. Any payments made for completed milestones are non-refundable.
Questions or Dissatisfaction?
Our partnership is built on communication. In the rare event of a dispute or if our service does not meet the agreed-upon terms, please contact us immediately. We are committed to finding a fair and amicable resolution. All such cases are reviewed on a case-by-case basis.
Let’s Build with Clarity
For any questions about our policies, process, or how we can partner together, our team is ready to provide answers.