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Patient Portals | Engagement Hubs

Your single digital front door—HIPAA‑grade, FHIR‑native, live in ≤ 100 days

Consumer expectations have shifted: 57 % of U.S. adults accessed a patient portal in 2022—up from 38 % just two years earlier. The U.S. patient‑engagement market already exceeds $7.6 billion (2024) and is growing 19.7 % CAGR. Yet missed appointments still drain $150 billion a year from the system, and HIPAA penalties top $2.1 million per breach.

Our promise: VarenyaZ converts siloed EHR data into a real‑time engagement graph—so patients self‑serve, clinicians save clicks, and CFOs see ROI in months, not years.

The Engagement‑Hub Pressure Cooker

Challenge
Reality
Impact if Ignored
Fragmented Access
51 % of consumers want all care tasks in one portal
Leakage to retail clinics
No‑Show Epidemic
Missed visits cost $150 B / yr in the U.S.
Lost revenue & poorer outcomes
Data Latency
HL7 batch pushes post results 24 h late
Patient frustration, call spikes
Privacy & Compliance
HIPAA fines average $2.1 M per incident
Lawsuits, brand damage
Digital Divide
43 % abandon portal sign‑up (internal audits)
Low engagement, readmission risk

Our Value Playbook

Pillars that unify and empower patients, clinicians, and back‑office teams.

One‑Tap Onboarding

Mobile driver‑license OCR + selfie → verified account in < 60 s

FHIR‑Native Data Hub

Real‑time read/write to Epic, Cerner, athena via FHIR R4

Smart Scheduling & Reminders

AI slot‑filler + rideshare assist cuts no‑shows 25–40 %

Conversational Care

GPT‑powered triage bot, secure messaging, e‑visit forms

Personalised Health Feed

Vector search surfaces articles, care gaps, device data in < 100 ms

Continuous Compliance

HITRUST, HIPAA, WCAG 2.2 AA, GDPR—OPA policies in CI/CD

Modular Solution Stack

From onboarding to AI triage, all HIPAA‑compliant and FHIR‑native by design.

ExperienceLayer

Capability

Web, iOS, Android PWA, kiosk

Core Tech

React Native Expo, Flutter, Next 14

Auth & IdentityLayer

Capability

SSO, MFA, biometric login

Core Tech

Keycloak, Auth0, FIDO2 passkeys

FHIR API MeshLayer

Capability

Read/write EHR, CDS Hooks

Core Tech

AWS HealthLake, Google Healthcare API

Engagement EngineLayer

Capability

e‑Visits, chat, reminders

Core Tech

Twilio HIPAA, GPT‑4o Assistants

Analytics & UX OpsLayer

Capability

RUM, cohort LTV, no‑show ML

Core Tech

Snowflake, dbt, Grafana Cloud

ComplianceLayer

Capability

Audit, PHI tokenisation

Core Tech

Vault, OPA Rego, axe CLI

Segment‑Specific Expertise

Turnkey workflows, compliance policies, and specialized features for every setting.

IDNs & Academic Med Centers

  • Enterprise SSO, trainee proxy, pharmacy refills

Multi‑Specialty Practices

  • Pre‑op checklists, imaging upload, e‑consent flows

Behavioral Health

  • Secure journaling, mood trackers, crisis text line

Payers & ACOs

  • Care‑gap nudges, HEDIS reporting, rewards wallet

Starter kits cut launch time 35–50 % for each segment.

Patient‑Engagement Maturity Curve

From basic portal access to proactive, AI‑guided care — step by step.

Portal Launch

KPI Ceiling

View labs & bills

Blockers

SSO friction

VarenyaZ Accelerator

One‑Tap Onboarding

Interactive

KPI Ceiling

Secure messaging

Blockers

Manual triage

VarenyaZ Accelerator

GPT Conversational Care

Personalised

KPI Ceiling

Risk‑gap nudges

Blockers

Data latency

VarenyaZ Accelerator

FHIR Hub + Vector Search

Predictive

KPI Ceiling

No‑show ML

Blockers

Model drift

VarenyaZ Accelerator

Smart Scheduling & Ride‑Assist

Proactive

KPI Ceiling

Health coach AI

Blockers

Org inertia

VarenyaZ Accelerator

Closed‑loop RPM & habit loops

Proven Impact

Portal Adoption (MAU)

Before:34 %
After:68 %
+ 34 pts

No‑Show Rate

Before:18 %
After:11 %
– 7 pts

Calls / 1 k patients

Before:42
After:19
– 55 %

PHI Breaches

Before:2 / yr
After:0
– 100 %

Patient NPS

Before:23
After:47
+ 24 pts

Median across four 2024 health‑system deployments.

Signature Case Story — Regional Health System

Black‑Friday‑scale no‑shows? Yes. Five fragmented portals? Also yes. We fused them into one HIPAA‑grade PWA with biometric login, AI triage, and Lyft Health rides.

Results:

  • Adoption 26 %71 % in 9 months
  • No‑shows – 32 %
  • Call volume – 48 %
  • Patient NPS + 19 pts

Partner Ecosystem

Seamless integrations with leading EHRs, cloud, and AI solutions.

Amazon Web Services logo
Microsoft Azure logo
Google Cloud Platform logo
Snowflake logo
Databricks logo
Microsoft Power BI logo
Neo4j graph database logo
Fivetran logo

Ready to Turn Patients into Partners?

Book a 30‑minute engagement‑hub consult and leave with a ROI model, compliance gap scan, and a 90‑day launch plan—free.

VarenyaZ — because healthier journeys start with smarter portals.

Frequently Asked Questions

Everything you need to know — or just ask us directly.

How fast can we roll out a unified portal?

Does biometric login meet HIPAA?

Can we push labs and imaging in real time?

How do you handle multiple EHRs?

ROI expectations?

Is the portal WCAG compliant?

Can Gen‑AI draft patient messages?

Rideshare integration?

Multi‑language support?

EU data residency?

Caregiver proxy access?

Surfacing care‑gaps?

RPM device data?

Payer integration?

Who owns IP/code?

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